If you don't have it, you can download it free below.
pdf Order form, you will need adobe acrobat reader. Click here to open and print, you can type your information before printing. If you prefer, you may download the mail-order form and mail or fax your order to us. Fill out all of the fields, and click Place Order.
When you place your order, you'll see a page where you are asked to enter your name, address, and credit card number. You will then see your shopping basket with the item in it.įrom the shopping basket, you can add more items, or place your order. To order an item, go to its page and click on the Order button. reserves the right to modify the terms and conditions of this warranty as needed. If you have trouble with deliveries and would like package insurance, please indicate that in the comment section when checking out. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address. If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue.
If the customer does not want the order re-shipped, we will refund the order less actual shipping costs. In the event that a shipment is returned because the ship-to address provided was incorrect, we will contact the customer to validate the address and will reship the order but the customer will be responsible for actual shipping charges. Order will be refunded when shipment has been received back at our facility. If an order was not cancelled and delivery is refused without an RA#, order is subject to a 20% restocking fee and shipping costs. If the order has already shipped the customer is responsible for freight (and return freight when required), refunds will be applied when shipment has been received back at our facility.
If an order is cancelled before it's shipped, a full refund will be applied. Unfortunately, if you no longer have the defective item we cannot send a replacement. You then have 15 days to return the defective item, if the item is not received within that time, you will be charged for the replacement item. When a replacement is sent a pre-paid mailing label will be included for you to use to send back the defective item. We know when something's not working right it's frustrating so we make it easy. We will replace defective items 1 year of the original purchase date. To return the items you do not need please Complete the RMA request form. If you wish to make an exchange, the fastest way is to simply re-order the new items online and then return the items you do not want. Returns for items that shipped Free will be charged a 5% restocking fee to cover original shipping cost. High-Value returns ($500 or above) will have a 5% restocking fee. To request an RMA please Complete the RMA request form (or if you'd prefer you can always contact us by phone). Items that have been opened and/or not in re-sellable condition cannot be returned. However, if it was our mistake, don't worry, we'll cover the shipping both ways! Also, the customer is responsible for shipping charges to return the item to us. We will refund the price paid for the items returned less the original shipping charge or actual shipping charge if greater than that paid. You can return any unopened items for a complete refund if the request is made within 1 year of the purchase date. This helps us track your return and ensure that it is resolved according to your wishes. The only thing we ask is that you obtain a Return Merchandise Authorization (RMA) number first. We understand that there may be times when you will need to return an item to us and we will gladly help with this. View the TZ Product Safety Information Sheet (PSIS) and Material Safety Data Sheet (MSDS)
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